At Transuton, we stand behind the quality and reliability of our products. Our warranty policy is designed to provide you with peace of mind, ensuring that your investment in our connectivity solutions is protected.

Warranty Coverage

We offer comprehensive warranty coverage for all products purchased from Transuton, including:

1. Optical Transceivers and Modules

  • Standard Warranty: 3 years from the date of purchase.
  • Coverage includes defects in materials and workmanship.

2. Fiber Optic Cables and Accessories

  • Standard Warranty: 1 year from the date of purchase.
  • Coverage for manufacturing defects and faulty components.

3. Active and Passive Networking Equipment

  • Standard Warranty: 2 years from the date of purchase.
  • Ensures product reliability and performance.

What’s Included

Our warranty covers:

  • Replacement or repair of defective products.
  • Technical support to diagnose and resolve issues.
  • Shipping costs for replacement items (terms apply).

What’s Not Covered

Our warranty does not cover:

  • Damage caused by misuse, mishandling, or unauthorized modifications.
  • Normal wear and tear, cosmetic damage, or consumables.
  • Products purchased from unauthorized sellers or third-party marketplaces.

How to File a Warranty Claim

  1. Contact Support: Reach out to our customer service team via email, phone, or live chat.
  2. Provide Documentation: Include proof of purchase, product details, and a description of the issue.
  3. Return Authorization: Our team will provide instructions and an RMA (Return Merchandise Authorization) number if applicable.
  4. Repair or Replacement: Once received, we will inspect the product and process the repair or replacement.

Extended Warranty Options

For additional protection, we offer extended warranty plans:

  • Available for select products.
  • Extend coverage up to 5 years for an added fee.
  • Contact our sales team to learn more.

Commitment to Excellence

Transuton’s warranty policy reflects our commitment to delivering exceptional quality and service. We ensure that every product performs to the highest standards, giving you confidence in your investment.